Managed IT Services
Stop fixing problems. Start preventing them.
Most small businesses operate in break-fix mode—something breaks, you call someone, you wait, you pay. Managed IT flips that model. We monitor, maintain, and optimize your technology so problems get caught and solved before they interrupt your business.
See What's Included
What Managed IT Actually Means
Think of managed IT like having a full IT department—without the full IT department payroll. You get continuous monitoring, regular maintenance, security updates, and a team that knows your systems inside and out. When something does go wrong, we already know your environment and can resolve issues faster.
The "managed" part means we're not just waiting for your call. We watch your systems around the clock and catch the warning signs — a computer running out of space, a backup that didn't run, someone trying to log in who shouldn't be — and fix things before they become emergencies.
What's Included
Everything your business needs to run smoothly
Monitoring & Maintenance
We monitor your systems around the clock and keep all your software up to date — security updates, Windows updates, and everything in between. Regular checkups catch small problems before they turn into big ones. You don't have to think about any of it.
Help Desk Support
When your team has questions or runs into problems, they call us directly. Password resets, software issues, printer problems, "my email isn't working" — we handle it all. Most issues are resolved remotely within hours, not days.
Network Management
We take care of your internet connection, Wi-Fi, and all the equipment that keeps your network running. If the internet feels slow, the Wi-Fi has dead spots, or your team can't connect from home — that's something we proactively fix.
Vendor Management
Dealing with your internet provider, phone company, or software vendors shouldn't be your job. We coordinate with your vendors on your behalf, whether it's troubleshooting a service outage or negotiating a contract renewal.
Strategic Planning
Technology should help your business grow, not just keep the lights on. We meet with you regularly to talk about what's working, what's coming up, and where smart investments in technology could make a real difference.
How Pricing Works
We charge a simple monthly fee per employee. That covers their computers, their software, their support needs, and all the security tools to keep them protected. You'll know exactly what you're paying each month — no surprises.
Support requests are unlimited. We don't nickel-and-dime you when your team needs help. The goal is for you to call us whenever something isn't right, not hesitate because you're worried about the bill.
What's Included Per User
- Microsoft 365 licensing
- Email security
- Password management
- Security awareness training
- Simulated phishing tests
- Mobile device management
- Microsoft 365 backup
- Security software on every device
Company-Wide Services
- Managed network monitoring
- VoIP phone system
- Website hosting
- DNS management
- IT documentation
- Strategic planning sessions
- Business process automation
- Unlimited support requests
Our Service Level Commitment
When something breaks, how fast we respond depends on how much it's affecting your business. If your team can't work, that's our top priority. Less urgent requests are handled in order — but nothing gets forgotten.
For urgent problems, call us directly during business hours (8 AM – 5 PM). After hours, we have emergency coverage for situations where your business is truly down. You'll always reach a real person when it matters.
When Managed IT Might Not Be Right
Good Fit
- Your business relies on technology to operate
- Downtime means lost productivity or revenue
- You want systems that just work
- You'd rather focus on your business than IT
Maybe Not
- Solo operation with minimal tech needs
- You already have internal IT staff
- Very limited technology usage
- Prefer handling IT yourself
Not sure which category you fall into? We're happy to discuss what would actually work best for your situation.
Let's Talk About Your IT
No sales pitch—just a conversation about what's working, what isn't, and whether we might be able to help. We'll give you an honest assessment even if the answer is that you don't need us.
Schedule a Conversation